Fermilab Computing Division

Document List by Topic

These documents on Service Level Management (subtopic of ITIL Processes and Functions) are available:

CS-doc-# Title Author(s) Topic(s) Last Updated
4612-v19 FNAL Virtual Server Hosting - Service Docs Ray Pasetes et al. Service Level Management
ISO Service
Service Continuity
07 Jul 2017
5161-v29 FNAL Teamcenter Service Tony Metz Data Management
Service Level Management
ISO Service
Service Continuity
03 Jul 2017
4311-v25 FNAL Networked Storage Hosting - Service Docs Ray Pasetes et al. Service Level Management
ISO Service
Service Continuity
23 Jun 2017
4313-v20 FNAL Video Conferencing - Service Docs Sheila Cisko et al. ITIL Processes and Functions
ISO Service
Service Continuity
13 Jun 2017
4314-v32 FNAL Authentication and Directory Services - Service Docs Thomas Bozonelos et al. Service Level Management
ISO Service
Service Continuity
26 May 2017
4315-v27 FNAL Backup and Restore Service - Service Docs Ray Pasetes et al. Service Level Management
ISO Service
Service Continuity
26 May 2017
5316-v14 Scientific Linux Systems Engineering - Service Docs Bonnie King et al. Service Level Management
ISO Service
Service Continuity
18 May 2017
4321-v20 FNAL Central Web Hosting - Service Docs Peter Rzeminski II Capacity Management
Service Level Management
ISO Service
Service Continuity
12 May 2017
5475-v8 FNAL Data Center Service - Service Docs Adam Walters Service Level Management
ISO Service
Service Continuity
12 May 2017
5841-v4 FNAL High Throughput Computing - Service Docs Anthony Tiradani Service Level Management
ISO Service
Service Continuity
12 May 2017
5845-v3 FNAL Scientific Server Infrastructure - Service Docs Glenn Cooper ITIL Processes and Functions
Service Level Management
12 May 2017
5413-v14 Scientific Collaboration Tools Service Documents Margherita Vittone Service Level Management
ISO Service
Service Continuity
11 Apr 2017
4312-v16 FNAL Network Services - Service Docs Andrey Bobyshev et al. Service Level Management
ISO Service
Service Continuity
05 Apr 2017
4830-v13 FNAL Rollup Service Level Agreement (PUBLISHED) Robert Kennedy et al. ITIL Processes and Functions
Service Level Management
02 Feb 2017
3274-v7 Service Level Management ITIL Process Documents (Published) Jack Schmidt et al. ITIL Processes and Functions
Service Level Management
28 Oct 2012
5699-v2 FNAL Scientific Data Management - Service Docs Robert Illingworth Capacity Management
Service Level Management
ISO Service
Service Continuity
13 Jan 2017
5563-v5 Scientific Production Processing Service Documents Anna Mazzacane Service Level Management
13 Jan 2017
5378-v5 FNAL Procurement Services Udaya Manikonda et al. Service Level Management
13 Jan 2017
5840-v5 FNAL Distributed Computing - Service Docs Tanya Levshina et al. Service Level Management
ISO Service
Service Continuity
15 Dec 2016
3716-v21 FNAL Desktop Services - Service Docs Quinton Healy Windows Desktop Support
Service Level Management
Service Level Agreement
ISO Service
Service Continuity
16 Nov 2016
5254-v12 FNAL Managed Print Service - Service Docs Eileen Berman et al. Service Level Management
Shared Systems and Services
Service Level Agreement
ISO Service
Service Continuity
15 Nov 2016
4591-v12 FNAL Service Desk - Service Docs Darnell Green et al. Service Level Management
ISO Service
Service Continuity
08 Nov 2016
5032-v17 Scientific Data Storage and Access ITIL documentnation Gene Oleynik Data Movement and Storage
ITIL Processes and Functions
ISO Service
Service Continuity
08 Nov 2016
4316-v19 FNAL IT Server Hosting - Service Docs Mike Rosier Service Level Management
ISO Service
Service Continuity
07 Nov 2016
4310-v19 FNAL FermiMail - Service Docs David Coder et al. Service Level Management
Mail
ISO Service
Service Continuity
07 Nov 2016
4773-v23 FNAL IMAC Services - Service Docs Eileen Berman et al. Service Level Management
ISO Service
Service Continuity
07 Nov 2016
5485-v1 Scientific Linux Systems Engineering - Extended Hours Support Systems Rennie Scott Service Level Management
26 Oct 2016
4042-v12 FNAL Foundation Service Level Agreements Robert Kennedy et al. Service Level Management
21 Oct 2016
4882-v6 Service Reporting Jack Schmidt ITIL Processes and Functions
Service Level Management
14 Oct 2016
5834-v1 Scientific Software Infrastructure - Service Docs Marc Paterno Capacity Management
Availability Management
Service Catalog
Service Level Management
Service Management
Problem Management
Configuration Management
Supplier Management
Service Continuity
Incident Management
29 Sep 2016
4664-v14 FNAL Database Hosting - Service Docs Mitchell G Renfer et al. Service Level Management
ISO Service
Service Continuity
20 Jul 2016
5700-v3 FNAL High Performance Computing - Service Docs Amitoj Singh Capacity Management
Service Catalog
Service Level Management
ISO Service
Service Continuity
11 Jul 2016
5653-v3 FNAL Scientific Database Applications - Service Docs Steven White Capacity Management
Service Level Management
ISO Service
Service Continuity
02 Jun 2016
5701-v1 FNAL DAQ and Engineering - Service Docs Kurt Biery Capacity Management
Service Catalog
Service Level Management
ISO Service
Service Continuity
07 Apr 2016
4014-v5 Fermilab Service Level Management Process(DEPRECATED) Jack Schmidt Service Level Management
23 Oct 2015
4306-v2 FNAL OLA Template Robert Kennedy Service Level Management
13 Jun 2011
4256-v7 Technical Scope of Work between the Minos Collaboration and the Fermilab Computing Sector Art Kreymer Service Level Management
MINOS
Experiment MOUs
26 May 2015
5492-v1 Everbridge Support Services Guide Jim Fromm Service Level Management
17 Dec 2014
4594-v2 FNAL Facilities Underpinning Contract - DEPRECATED Tim Kasza et al. Service Level Management
19 Nov 2014
5213-v2 Technical Scope of Work for Computing Support for NOvA Operations Brian Mckittrick Service Level Management
08 Apr 2014
2903-v11 FermiGrid Service Level Agreements Keith Chadwick Service Level Management
FermiGrid
13 Jun 2011
4228-v1 WDRS Town Hall Presentation February 2011 - - et al. Windows Desktop Support
Service Level Management
08 Feb 2011
4227-v1 TD TownHall January 2011 Tim Currie et al. Windows Desktop Support
Service Level Management
08 Feb 2011

Number of documents found: 43

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