Fermilab Computing Division

CS Document 3097-v1

Phase I Incident Management Deliverables (Deprecated moved to DocDB3064)

Document #:
CS-doc-3097-v1
Document type:
Documentation
Submitted by:
Allen Forni
Updated by:
Allen Forni
Document Created:
13 Feb 2009, 10:40
Contents Revised:
13 Feb 2009, 10:42
Metadata Revised:
17 Oct 2013, 14:34
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Abstract:
Project – ISO20000 certification, Phase 1 Incident Management Deliverables. These documents establishes the Incident Management (IM) Business Requirements, general communication plan for the implementation of Incident Management, policy that governs the Incident Management process under Computing Division management, and an Incident Management process and procedures for the Fermilab Computing Division. Adoption and implementation of these process and supporting procedures ensures the timely recovery of services provided by Service Desk.
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Keywords:
Incident ISO20000
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