Fermilab Computing Division

CS Document 3168-v2

ITIL & ISO20000 Implementation Roadmap at Fermilab

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Submitted by:
Mark Kaletka
Updated by:
Mark Kaletka
Document Created:
03 Apr 2009, 11:07
Contents Revised:
28 May 2009, 09:46
Metadata Revised:
18 Feb 2010, 14:53
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03 Apr 2009, 11:08
In Oct of 2008, Fermilab began implementation of a roadmap for adoption of the IT Infrastucture Library (ITIL) leading to ISO20000 certification of the laboratory in approximately two years. The first phase of this roadmap has completed processes for Incident Management, Service Catalog and Asset Management. We will present a summary of the "as-is" assessment done prior to the roadmap, the motivations for ISO20000 certification, the two-year roadmpa, and our experiences to date in implementing ITIL processes.
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Associated with Events:
2009 NLIT held on 31 May 2009 in Knoxville, Tennessee
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