CS Document 3169-v1
Fermilab's New Service Desk
- Public document
- n April of this year, Fermilab cut over from their Help Desk model to their new Service Desk. We will distinguish the differences between a Help Desk and a Service Desk, relate the Service Desk to out ITIL implementation roadmap, and describe our experiences in developing and deploying the new Service Desk processes and tools.
- Files in Document:
- Service Desk NLIT09.txt (681 bytes)
- Notes and Changes:
- Placeholder for presentation.
- Associated with Events:
- 2009 NLIT held on 31 May 2009 in Knoxville, Tennessee