Fermilab Computing Division

CS Document 3169-v1

Fermilab's New Service Desk

Document #:
CS-doc-3169-v1
Document type:
Presentation
Submitted by:
Mark Kaletka
Updated by:
Mark Kaletka
Document Created:
03 Apr 2009, 11:15
Contents Revised:
03 Apr 2009, 11:15
Metadata Revised:
03 Apr 2009, 11:15
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  • Public document
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Other Versions:
CS-doc-3169-v3
28 May 2009, 20:18
CS-doc-3169-v2
12 May 2009, 18:45
Abstract:
n April of this year, Fermilab cut over from their Help Desk model to their new Service Desk. We will distinguish the differences between a Help Desk and a Service Desk, relate the Service Desk to out ITIL implementation roadmap, and describe our experiences in developing and deploying the new Service Desk processes and tools.
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Keywords:
ITIL ISO20000 NLIT
Notes and Changes:
Placeholder for presentation.
Associated with Events:
2009 NLIT held on 31 May 2009 in Knoxville, Tennessee
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