Fermilab Computing Division

CS Document 3274-v7

Service Level Management ITIL Process Documents (Published)

Document #:
CS-doc-3274-v7
Document type:
Documentation
Submitted by:
Robert Kennedy
Updated by:
Jack Schmidt
Document Created:
17 Jul 2009, 13:33
Contents Revised:
28 Oct 2012, 20:14
Metadata Revised:
28 Oct 2012, 20:14
Viewable by:
  • Public document
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Other Versions:
CS-doc-3274-v6
22 Oct 2012, 15:29
CS-doc-3274-v5
10 Sep 2012, 19:26
CS-doc-3274-v4
07 Sep 2012, 15:25
CS-doc-3274-v3
21 Dec 2011, 12:11
CS-doc-3274-v2
21 Dec 2011, 12:09
CS-doc-3274-v1
17 Jul 2009, 13:33
Abstract:
These documents establish the Service Level Management (SLM) Business Process Requirements, SLM policy and procedures, closely-related Continuous Service Improvement Process (CSIP) process and procedures, general communications process, Service Level Agreement (SLA) and Operations Level Agreement (OLA) Templates, and the closely-related Service Reporting Business Process Requirements for the Fermilab Computing Sector.
Files in Document:
Notes and Changes:
Updating templates to reflect standard support disclaimer and default metrics for foundation sla measurements.
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