Fermilab Computing Division

CS Document 4144-v1

Enforcing the Incident Process Flow

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Thomas Bozonelos
Updated by:
Thomas Bozonelos
Document Created:
26 Oct 2010, 09:27
Contents Revised:
26 Oct 2010, 09:27
Metadata Revised:
26 Oct 2010, 09:27
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Enforcing the ticket state transition from “Assigned” to “In-Progress” essentially acts as an acknowledgement by the service provider that the ticket is no longer sitting in a support queue.
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