Fermilab Computing Division

CS Document 4482-v2

How to manage incident tickets in Service-Now

Document #:
CS-doc-4482-v2
Document type:
Documentation
Submitted by:
Marcia A Teckenbrock
Updated by:
Marcia A Teckenbrock
Document Created:
18 Oct 2011, 17:26
Contents Revised:
14 Nov 2012, 15:11
Metadata Revised:
14 Nov 2012, 15:11
Viewable by:
  • Public document
Modifiable by:

Quick Links:
Latest Version

Other Versions:
CS-doc-4482-v1
04 Jan 2012, 14:45
Abstract:
n/a
Files in Document:
Notes and Changes:
adjusted information about creating a change or request from an incident.
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