Fermilab Computing Division

CS Document 5126-v1

NLIT2013 Problem Management: Facing Challenges and Advocating for Success

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Jerry Guglielmo
Updated by:
Jerry Guglielmo
Document Created:
17 May 2013, 08:01
Contents Revised:
17 May 2013, 08:01
Metadata Revised:
04 Jun 2013, 17:23
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In 2009 Fermilab went live with Problem Management, this talk will focus on the challenges of Problem Management, advocating for success, and how we are using the knowledge to enhance our ability to support the needs of the organization. Initially onboarding core IT services presented a set of challenges and successes. The successes have given incentive to Scientific services to want to participate in the process to help them solve reoccurring incidents, and add value to the science we are performing. Basically over the last few years we have gone from finger pointing to positive collaborative problem solving and we have a tool and metrics to help demonstrate this.
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  • pdf (ProblemManagement-ChallengesAndAdvocacy-NLIT2013.pdf, 520.0 kB)
  • pptx (ProblemManagement-ChallengesAndAdvocacy-NLIT2013.pptx, 513.1 kB)
Notes and Changes:
Talk presented at NLIT2013.
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