Fermilab Computing Division

Document List by Topic

These documents on Service Level Management (subtopic of ITIL Processes and Functions) are available:
Showing documents with topic Service Level Management on the most recent version. See documents with Service Level Management on any version.

CS-doc-# Title Author(s) Topic(s) Last Updated
4042-v16 FNAL Foundation Service Level Agreements Robert Kennedy et al. Service Level Management
23 Oct 2020
3274-v7 Service Level Management ITIL Process Documents (Published) Jack Schmidt et al. ITIL Processes and Functions
Service Level Management
28 Oct 2012
5316-v19 Scientific Linux Systems Engineering - Service Docs Bonnie King et al. Service Level Management
ISO Service
Service Continuity
23 Oct 2020
4773-v30 FNAL Data Center Systems Services - Service Docs Eileen Berman et al. Service Level Management
ISO Service
Service Continuity
09 Oct 2020
5841-v8 FNAL High Throughput Computing - Service Docs Anthony Tiradani Service Level Management
ISO Service
Service Continuity
09 Oct 2020
4316-v24 FNAL IT Server Hosting - Service Docs Paul E Lauss Service Level Management
ISO Service
Service Continuity
06 Oct 2020
5701-v3 FNAL DAQ and Engineering - Service Docs Kurt Biery Capacity Management
Service Catalog
Service Level Management
ISO Service
Service Continuity
25 Sep 2020
6140-v3 Asset and Material Management - Service Docs Brian Mckittrick Capacity Management
Availability Management
Service Catalog
Service Level Management
Problem Management
Configuration Management
Supplier Management
Service Continuity
Incident Management
25 Sep 2020
3716-v28 FNAL Desktop Services - Service Docs Quinton Healy Windows Desktop Support
Service Level Management
Service Level Agreement
ISO Service
Service Continuity
25 Sep 2020
5700-v5 FNAL High Performance Computing - Service Docs Amitoj Singh Capacity Management
Service Catalog
Service Level Management
ISO Service
Service Continuity
18 Sep 2020
5845-v5 FNAL Scientific Server Infrastructure - Service Docs Glenn Cooper ITIL Processes and Functions
Service Level Management
18 Sep 2020
5378-v10 FNAL Procurement Services Udaya Manikonda Service Level Management
11 Sep 2020
4311-v30 FNAL Networked Storage Hosting - Service Docs Ray Pasetes et al. Service Level Management
ISO Service
Service Continuity
11 Sep 2020
5840-v8 FNAL Distributed Computing - Service Docs Tanya Levshina et al. Service Level Management
ISO Service
Service Continuity
28 Aug 2020
5653-v6 FNAL Scientific Database Applications - Service Docs Stephen White Capacity Management
Service Level Management
ISO Service
Service Continuity
28 Aug 2020
5413-v19 Scientific Collaboration Tools Service Documents Margherita Wiersma Service Level Management
ISO Service
Service Continuity
14 Aug 2020
4591-v21 FNAL Service Desk - Service Docs Darnell Green et al. Service Level Management
ISO Service
Service Continuity
14 Aug 2020
5834-v4 Scientific Software Infrastructure - Service Docs Marc Paterno Capacity Management
Availability Management
Service Catalog
Service Level Management
Service Management
Problem Management
Configuration Management
Supplier Management
Service Continuity
Incident Management
31 Jul 2020
4312-v20 FNAL Network Services - Service Docs Andrey Bobyshev et al. Service Level Management
ISO Service
Service Continuity
26 Jun 2020
5475-v11 FNAL Data Center Service - Service Docs Adam Walters Service Level Management
ISO Service
Service Continuity
26 Jun 2020
5563-v7 Scientific Production Processing Service Documents Anna Mazzacane Service Level Management
22 May 2020
4314-v35 FNAL Authentication and Directory Services - Service Docs Thomas Bozonelos et al. Service Level Management
ISO Service
Service Continuity
08 May 2020
4612-v23 FNAL Virtual Server Hosting - Service Docs Ray Pasetes et al. Service Level Management
ISO Service
Service Continuity
01 May 2020
4315-v31 FNAL Backup and Restore Service - Service Docs Ray Pasetes et al. Service Level Management
ISO Service
Service Continuity
01 May 2020
5161-v40 FNAL Teamcenter Service Tony Metz Data Management
Service Level Management
ISO Service
Service Continuity
08 Apr 2020
4310-v24 FNAL FermiMail - Service Docs David Coder et al. Service Level Management
Mail
ISO Service
Service Continuity
03 Apr 2020
5254-v18 FNAL Managed Print Service - Service Docs Eileen Berman et al. Service Level Management
Shared Systems and Services
Service Level Agreement
ISO Service
Service Continuity
27 Mar 2020
4664-v19 FNAL Database Hosting - Service Docs Mitchell G Renfer et al. Service Level Management
ISO Service
Service Continuity
27 Mar 2020
4321-v24 FNAL Central Web Hosting - Service Docs Peter Rzeminski II Capacity Management
Service Level Management
ISO Service
Service Continuity
20 Mar 2020
4830-v18 FNAL Rollup Service Level Agreement (PUBLISHED) Brian Mckittrick et al. ITIL Processes and Functions
Service Level Management
11 Nov 2019
5699-v3 FNAL Scientific Data Management - Service Docs Robert Illingworth Capacity Management
Service Level Management
ISO Service
Service Continuity
31 May 2019
6212-v2 FNAL Identity Services - Service Docs Mine Altunay Capacity Management
Availability Management
Service Catalog
Service Level Management
Service Management
Problem Management
Service Continuity
Incident Management
31 May 2019
4882-v6 Service Reporting - OBSOLETE Jack Schmidt ITIL Processes and Functions
Service Level Management
07 Aug 2018
5485-v1 Scientific Linux Systems Engineering - Extended Hours Support Systems Rennie Scott Service Level Management
26 Oct 2016
4014-v5 Fermilab Service Level Management Process(DEPRECATED) Jack Schmidt Service Level Management
23 Oct 2015
4306-v2 FNAL OLA Template Robert Kennedy Service Level Management
13 Jun 2011
4256-v7 Technical Scope of Work between the Minos Collaboration and the Fermilab Computing Sector Art Kreymer Service Level Management
MINOS
Experiment MOUs
26 May 2015
5492-v1 Everbridge Support Services Guide Jim Fromm Service Level Management
17 Dec 2014
4594-v2 FNAL Facilities Underpinning Contract - DEPRECATED Tim Kasza et al. Service Level Management
19 Nov 2014
5213-v2 Technical Scope of Work for Computing Support for NOvA Operations Brian Mckittrick Service Level Management
08 Apr 2014
2903-v11 FermiGrid Service Level Agreements Keith Chadwick Service Level Management
FermiGrid
13 Jun 2011
4228-v1 WDRS Town Hall Presentation February 2011 - - et al. Windows Desktop Support
Service Level Management
08 Feb 2011
4227-v1 TD TownHall January 2011 Tim Currie et al. Windows Desktop Support
Service Level Management
08 Feb 2011

Number of documents found: 43

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