Fermilab Computing Division

Document List by Topic

These documents on ITIL Processes and Functions and sub-topics are available:
Showing documents with topic ITIL Processes and Functions on the most recent version. See documents with ITIL Processes and Functions on any version.

CS-doc-# Title Author(s) Topic(s) Last Updated
4042-v17 FNAL Foundation Service Level Agreements Robert Kennedy et al. Service Level Management
 16 Apr 2021
4830-v20 FNAL Rollup Service Level Agreement (PUBLISHED) Brian Mckittrick et al. ITIL Processes and Functions
Service Level Management
 16 Apr 2021
3274-v7 Service Level Management ITIL Process Documents (Published) Jack Schmidt et al. ITIL Processes and Functions
Service Level Management
 28 Oct 2012
5841-v10 FNAL High Throughput Computing - Service Docs Anthony Tiradani Service Continuity
Service Level Management
ISO Service
 16 Apr 2021
4093-v7 OBSOLETE - Service Desk User Communication Service Eileen Berman et al. Communications & Outreach
Communication
 28 Jan 2021
5210-v6 Known Error Database Management ITIL Procedure Documents Gerard Bernabeu et al. Problem Management
 19 Jan 2021
3523-v1 ITIL Problem Management Tool Guide Jerry Guglielmo Problem Management
 13 Nov 2009
5167-v1 Computer Security Operations Change Risk Classification Guidance Michael Kaiser et al. Change Risk Classification
 29 Jul 2013
3536-v55 Configuration Management ITIL Process Documents Jack Schmidt et al. Configuration Management
ITIL Processes and Functions
 16 Nov 2020
4047-v1 Capacity Management Policy, Process & Procedures Document Ray Pasetes Capacity Management
 01 Jun 2011
3737-v1 Release Management Process and Procedures Alden Clifford et al. Release Management
 01 Jun 2011
5316-v19 Scientific Linux Systems Engineering - Service Docs Bonnie King et al. Service Continuity
Service Level Management
ISO Service
 23 Oct 2020
4773-v30 FNAL Data Center Systems Services - Service Docs Eileen Berman et al. Service Continuity
Service Level Management
ISO Service
 09 Oct 2020
4316-v24 FNAL IT Server Hosting - Service Docs Paul E Lauss Service Continuity
Service Level Management
ISO Service
 06 Oct 2020
4083-v18 Availability Management ITIL Process Documents (Published) Anthony Donzelli Availability Management
 25 Sep 2020
5701-v3 FNAL DAQ and Engineering - Service Docs Kurt Biery Capacity Management
Service Continuity
Service Catalog
Service Level Management
ISO Service
 25 Sep 2020
6140-v3 Asset and Material Management - Service Docs Brian Mckittrick Capacity Management
Configuration Management
Supplier Management
Incident Management
Problem Management
Service Continuity
Availability Management
Service Catalog
Service Level Management
 25 Sep 2020
3716-v28 FNAL Desktop Services - Service Docs Quinton Healy Service Level Agreement
Windows Desktop Support
Service Continuity
Service Level Management
ISO Service
 25 Sep 2020
5700-v5 FNAL High Performance Computing - Service Docs Amitoj Singh Capacity Management
Service Continuity
Service Catalog
Service Level Management
ISO Service
 18 Sep 2020
5845-v5 FNAL Scientific Server Infrastructure - Service Docs Glenn Cooper ITIL Processes and Functions
Service Level Management
 18 Sep 2020
5378-v10 FNAL Procurement Services Udaya Manikonda Service Level Management
 11 Sep 2020
4311-v30 FNAL Networked Storage Hosting - Service Docs Ray Pasetes et al. Service Continuity
Service Level Management
ISO Service
 11 Sep 2020
4571-v12 IT Service Continuity Management ITIL Process Documents Rolando Ramos et al. ITIL Processes and Functions
Service Continuity
 11 Sep 2020
5840-v8 FNAL Distributed Computing - Service Docs Tanya Levshina et al. Service Continuity
Service Level Management
ISO Service
 28 Aug 2020
5653-v6 FNAL Scientific Database Applications - Service Docs Stephen White Capacity Management
Service Continuity
Service Level Management
ISO Service
 28 Aug 2020
5032-v23 Scientific Data Storage and Access ITIL documentnation Gene Oleynik ITIL Processes and Functions
Service Continuity
Data Movement and Storage
ISO Service
 21 Aug 2020
5413-v19 Scientific Collaboration Tools Service Documents Margherita Wiersma Service Continuity
Service Level Management
ISO Service
 14 Aug 2020
4591-v21 FNAL Service Desk - Service Docs Darnell Green et al. Service Continuity
Service Level Management
ISO Service
 14 Aug 2020
5834-v4 Scientific Software Infrastructure - Service Docs Marc Paterno Capacity Management
Configuration Management
Supplier Management
Incident Management
Problem Management
Service Continuity
Availability Management
Service Catalog
Service Level Management
Service Management
 31 Jul 2020
4312-v20 FNAL Network Services - Service Docs Andrey Bobyshev et al. Service Continuity
Service Level Management
ISO Service
 26 Jun 2020
5475-v11 FNAL Data Center Service - Service Docs Adam Walters Service Continuity
Service Level Management
ISO Service
 26 Jun 2020
4313-v27 FNAL Video Conferencing - Service Docs Sheila Cisko et al. ITIL Processes and Functions
Service Continuity
ISO Service
 26 Jun 2020
5563-v7 Scientific Production Processing Service Documents Anna Mazzacane Service Level Management
 22 May 2020
4063-v16 Document Management ITIL Process Documents Marcia A Teckenbrock Document Management
 15 May 2020
4314-v35 FNAL Authentication and Directory Services - Service Docs Thomas Bozonelos et al. Service Continuity
Service Level Management
ISO Service
 08 May 2020
4612-v23 FNAL Virtual Server Hosting - Service Docs Ray Pasetes et al. Service Continuity
Service Level Management
ISO Service
 01 May 2020
4315-v31 FNAL Backup and Restore Service - Service Docs Ray Pasetes et al. Service Continuity
Service Level Management
ISO Service
 01 May 2020
5161-v40 FNAL Teamcenter Service Tony Metz Data Management
Service Continuity
Service Level Management
ISO Service
 08 Apr 2020
4310-v24 FNAL FermiMail - Service Docs David Coder et al. Mail
Service Continuity
Service Level Management
ISO Service
 03 Apr 2020
5254-v18 FNAL Managed Print Service - Service Docs Eileen Berman et al. Service Level Agreement
Shared Systems and Services
Service Continuity
Service Level Management
ISO Service
 27 Mar 2020
4664-v19 FNAL Database Hosting - Service Docs Mitchell G Renfer et al. Service Continuity
Service Level Management
ISO Service
 27 Mar 2020
4321-v24 FNAL Central Web Hosting - Service Docs Peter Rzeminski II Capacity Management
Service Continuity
Service Level Management
ISO Service
 20 Mar 2020
5283-v1 SAM Change Risk Classifcation Guidance Robert Illingworth et al. Change Risk Classification
 13 Jan 2014
3596-v1 FermiGrid Change Risk Classification Keith Chadwick FermiGrid
 10 Feb 2010
5168-v1 TotalView Change Risk Classification Guidance Michael Kaiser et al. Change Risk Classification
 01 Aug 2013
5177-v2 Collaboration Tools Suite Change Risk Classification Guidance Michael Kaiser et al. Change Risk Classification
 13 Aug 2013
5482-v2 Data Center Services Change Risk Classification Guidance Michael Kaiser et al. Change Risk Classification
 23 Dec 2014
5699-v3 FNAL Scientific Data Management - Service Docs Robert Illingworth Capacity Management
Service Continuity
Service Level Management
ISO Service
 31 May 2019
6212-v2 FNAL Identity Services - Service Docs Mine Altunay Capacity Management
Incident Management
Problem Management
Service Continuity
Availability Management
Service Catalog
Service Level Management
Service Management
 31 May 2019
4881-v8 Asset Management ITIL Process Documents (DEPRECATED) Krysia Jacobs et al. ITIL Processes and Functions
Asset Management
 26 Nov 2018
5622-v1 Capriza Technical Risk Assessment Mike Rosier Shared Systems and Services
 27 Oct 2017
4882-v6 Service Reporting - OBSOLETE Jack Schmidt ITIL Processes and Functions
Service Level Management
 07 Aug 2018
6514-v1 Central Web Hosting - MediaWiki SaaS Documents Andrew Duranceau et al. ITIL Processes and Functions
Web
 26 Jul 2018
5900-v1 Central Web Hosting - Apache Tomcat Documents Andrew Duranceau et al. ITIL Processes and Functions
Web
 27 Oct 2017
5586-v5 TECHNICAL SCOPE of WORK Between The LArIAT Collaboration and The Fermilab Computing Sector Hans Wenzel Experiment/Scientific Program
Service Management
 23 Mar 2017
5485-v1 Scientific Linux Systems Engineering - Extended Hours Support Systems Rennie Scott Service Level Management
 26 Oct 2016
5836-v1 Working on the right priorities - presentation at PinkForum 16 Tammy Whited Communications & Outreach
Work Planning and Budgeting
Service Management
 24 Aug 2016
5770-v1 SLAM/MicroBooNE meeting 06052016 Bonnie King Service Management
 05 Jul 2016
5749-v1 Deploying a CMDB Krysia Jacobs Configuration Management
 12 May 2016
5748-v1 Moving from Tactical to Strategic Business Relationship Management Rolando Ramos Business Relationship Management
 12 May 2016
5733-v2 Fermilab Computing Strategic Plan FY2016 - FY2020 Rob M Roser Strategic & Tactical Plans
Financial Management
 25 Apr 2016
5589-v2 Central Web Hosting - WordPress SaaS Documentation Peter Rzeminski II ITIL Processes and Functions
Web
 06 Nov 2015
4014-v5 Fermilab Service Level Management Process(DEPRECATED) Jack Schmidt Service Level Management
 23 Oct 2015
3529-v3 Fermilab Change Management Policy Michael Kaiser et al. Change Management
 23 Oct 2015
3738-v2 Release Management Policy Alden Clifford et al. Release Management
 23 Oct 2015
4015-v3 Fermilab Service Catalog Management Process - OBSOLETE David Cole et al. Service Catalog
 23 Oct 2015
3450-v1 Configuration Management, Policies and Procedures Presentation Don Petravick Configuration Management
Training & Education
Tune IT Up
 23 Oct 2015
4306-v2 FNAL OLA Template Robert Kennedy Service Level Management
 13 Jun 2011
5617-v1 Scientific Computing Systems Service - Supplemental Tracked Documents Rennie Scott ITIL Processes and Functions
 15 Oct 2015
5024-v3 Document and Web Content Management Implementation Procedures Ruth Pordes et al. Document Management
 09 Aug 2015
5506-v1 OBSOLETE: Scientific Linux Fermi - ITIL Release Management Documents Bonnie King et al. Release Management
 22 Jul 2015
4256-v7 Technical Scope of Work between the Minos Collaboration and the Fermilab Computing Sector Art Kreymer Experiment MOUs
Service Level Management
MINOS
 26 May 2015
5559-v1 SeaQuest TSW - Computing Sector Technical Statement of Work Markus Diefenthaler et al. Experiment MOUs
ITIL Processes and Functions
 18 May 2015
5544-v1 Recommendations for Service-Now Availability Reporting Enhancements Keith Chadwick Availability Management
 14 Apr 2015
5513-v1 Recommendations for Outage Record Management and Service Availability Commitments Keith Chadwick ITIL Processes and Functions
Availability Management
 23 Feb 2015
5495-v1 Measurement of Service Availability and Evaluation of Algorithms for Selection of Target Service Availability Keith Chadwick ITIL Processes and Functions
Availability Management
 23 Feb 2015
5508-v2 Root Cause Analysis for PRB000000001088 (SeaQuest Data Taking Interrupt) Andrew Chen et al. Experiment/Scientific Program
Problem Management
 20 Feb 2015
5492-v1 Everbridge Support Services Guide Jim Fromm Service Level Management
 17 Dec 2014
4594-v2 FNAL Facilities Underpinning Contract - DEPRECATED Tim Kasza et al. Service Level Management
 19 Nov 2014
5392-v1 NLIT 2014 - The Consumerization of Enterprise Services: How Fermilab is achieving service delivery excellence across and beyond IT Tammy Whited Communications & Outreach
Service Management
 19 Aug 2014
4719-v2 GCC Load-Shed Plan: Summer 2012 Matt Crawford Availability Management
 07 May 2012
5213-v2 Technical Scope of Work for Computing Support for NOvA Operations Brian Mckittrick Service Level Management
 08 Apr 2014
5245-v2 Guest Wireless Service Overview Andy Rader Computer Security
Training & Education
ITIL Processes and Functions
 12 Nov 2013
3097-v1 Phase I Incident Management Deliverables (Deprecated moved to DocDB3064) Allen Forni et al. Incident Management
 17 Oct 2013
5131-v1 NLIT 2013: Continuous Service Improvement Tammy Whited ITIL Processes and Functions
 06 Jun 2013
5126-v1 NLIT2013 Problem Management: Facing Challenges and Advocating for Success Jerry Guglielmo Problem Management
 04 Jun 2013
5088-v1 OSG PKI Underpinning Contract - - Supplier Management
 02 Apr 2013
4668-v1 Records Management for Service Support Tim Currie Document Management
Policies and Procedures
CS Office & Governance
 23 Feb 2012
4961-v2 FNAL Service Availability Tower Jack Schmidt ITIL Processes and Functions
 30 Nov 2012
4086-v1 Continual Service Improvement Process (DEPRECATED) David Cole et al. ITIL Processes and Functions
 19 Nov 2012
4482-v2 How to manage incident tickets in Service-Now Brian Mckittrick Training Materials
 14 Nov 2012
4904-v2 ISO 20k Certification Project - Project Charter Robert Kennedy ITIL Processes and Functions
 28 Sep 2012
3827-v1 Release Management Business Process Requirements (Deprecated moved to DocDB3737) Alden Clifford et al. Release Management
 10 Sep 2012
3807-v2 ITIL Service Continuity Process and Procedures V0.3 (Deprecated) Rich Karuhn ITIL Processes and Functions
 10 Sep 2012
3535-v4 Configuration Management Business Process Requirements( DEPRECATED) David Cole et al. Configuration Management
 07 Sep 2012
4766-v1 ServiceNow Knowledge 12 Overview Michael J Baker CCD Briefings
ITIL Processes and Functions
Customer Services
 20 Jun 2012
4727-v1 Root Cause Analysis for CDF Farm Failure PBI # 1020 Tim Doody et al. Problem Management
 20 Jun 2012
4699-v0 Decision One Monthly Billing Procedures Allen Forni None
 30 Mar 2012
3601-v3 Fermilab Service Desk - Hardware Service Request Procedures Allen Forni Service Desk
 06 Apr 2010
4629-v1 Service Now Implementation Documentation Tim Currie et al. Major Application
Service Desk
 19 Jan 2012
4338-v1 FNAL Service Catalog Tim Currie et al. Service Catalog
 22 May 2011
4481-v1 Service-Now On-Call Rotation & Escalation Training Tim Currie Training Materials
 11 Jan 2012
4415-v4 Service Now Training for Incident and Request Management Brian Mckittrick et al. Training Materials
 04 Jan 2012
4366-v5 Root Cause Analysis for PBI000000000256: GCC CRB cooling outage Matt Crawford et al. Problem Management
 11 Aug 2011
4385-v0 Fermilab PC Refresh RFP Jack Schmidt Windows Desktop Support
 17 Jul 2011
4363-v1 ISO 20K---Word from the Front Lines Tim Currie Education and Outreach
ITIL Processes and Functions
 29 Jun 2011
2903-v11 FermiGrid Service Level Agreements Keith Chadwick Service Level Management
FermiGrid
 13 Jun 2011
3527-v8 Change Management Tool Training Michael Kaiser et al. Training Materials
 07 Dec 2010
4334-v2 List of Laboratory VIPs Thomas Bozonelos Service Desk
Incident Management
 16 May 2011
3998-v2 Loaner Laptop Follow Up Letter Mark Thoms Service Desk
 31 Mar 2011
4228-v1 WDRS Town Hall Presentation February 2011 - - et al. Windows Desktop Support
Service Level Management
 08 Feb 2011
4227-v1 TD TownHall January 2011 Tim Currie et al. Windows Desktop Support
Service Level Management
 08 Feb 2011
3521-v1 welcome to the CAB Don Petravick Work Planning and Budgeting
 11 Nov 2009
4218-v1 Site PC Refresh Plan Jack Schmidt Windows Desktop Support
Asset Management
 25 Jan 2011
4216-v1 Service Desk Incident Record Log Sheet Thomas Bozonelos Service Desk
Incident Management
 21 Jan 2011
3983-v2 CD DocDB Document 3983-v1 Loaner Laptop Terms of Use Eileen Berman et al. Service Desk
 05 Nov 2010
4144-v1 Enforcing the Incident Process Flow Tim Currie Service Desk
Incident Management
 26 Oct 2010
4056-v2 Incident Management Recording New Incident Work instruction Remedy 7.1x Allen Forni Incident Management
 20 Oct 2010
4127-v1 Service Desk Release Management Checklist Thomas Bozonelos Service Desk
 12 Oct 2010
4126-v1 Responding to Customer Telephone Calls Thomas Bozonelos Service Desk
 12 Oct 2010
4080-v1 Availability Management status updated 2010-09-15 for SCF Matt Crawford Scientific Computing Facilities
Availability Management
 30 Sep 2010
4071-v1 Move New_Users to OU Thomas Bozonelos Service Desk
 10 Sep 2010
4001-v2 Root Cause Analysis of PBI000000000152: Hardware issues with SL8500 robotic tape libraries Jon Bakken et al. Problem Management
 26 Jul 2010
3572-v1 Problem Investigation Status Update Request Email Template Jerry Guglielmo Problem Management
 07 Jan 2010
3392-v0 Root Cause Analysis for PBI000000000045: D0ora2 hardware incident response delays on 21 August 2009 Jerry Guglielmo et al. Problem Management
 14 Sep 2009
3485-v0 Root Cause Analysis for PBI000000000057 CDF dCache prolonged outage incident 09/22/2009-09/23/2009 Angela Bellavance et al. Problem Management
 09 Oct 2009
3994-v0 Root Cause Analysis for PBI000000000149: LDAP Services Certificate Update Outages Between 27 May, 2010 and 31 May, 2010 Jerry Guglielmo et al. Problem Management
 06 Jul 2010
4011-v0 Root Cause Analysis for PBI000000000148: Announcement for Remote Desktop Client Sent Out With Invalid Links on 11 June 2010 Eileen Berman et al. Problem Management
 20 Jul 2010
4045-v1 Root Cause Analysis for FermiGrid Cluster disruption - PBI0166 Tim Doody Problem Management
 13 Aug 2010
3982-v1 CD DocDB Document 3982-v1 Loaner Laptops Eileen Berman et al. Service Desk
 28 Jun 2010
3975-v1 FTL Service Support Tim Currie et al. Service Desk
 17 Jun 2010
3974-v1 Acknowledgement of services listening on non-baselined ports Mark Leininger Configuration Management
 17 Jun 2010
3928-v1 Root Cause Analysis of INC000000032544 "Open Science Grid: OSG Display Data Issue" Dmitry Litvintsev ITIL Processes and Functions
 21 May 2010
3726-v1 Transforming a Helpdesk Into an ITIL Service Desk - Year 2 Jack Schmidt Service Desk
 18 May 2010
3891-v1 Service Desk Support of Services - Requirements Eileen Berman et al. Service Desk
 07 May 2010
3740-v1 Decision One Astea Reference Guide Unknown Service Desk
 18 Mar 2010
3724-v4 Guidance on Seeking Addional Requester Information Thomas Bozonelos Service Desk
 16 Mar 2010
3729-v1 Remedy Requests Requiring Multiple Service Providers Thomas Bozonelos Service Desk
 16 Mar 2010
3120-v2 Root Cause Analysis - Process for Scientific Facilities Quadrant Jon Bakken et al. ITIL Processes and Functions
 18 Feb 2010
3168-v2 ITIL & ISO20000 Implementation Roadmap at Fermilab Mark Kaletka et al. High Performance Computing
ITIL Processes and Functions
Tune IT Up
 18 Feb 2010
3533-v1 Service Desk Improvement Committee Closeout Report Jon Bakken et al. Service Desk
 02 Dec 2009
3456-v1 ECS Change Management Presentation Scott W Nolan Change Management
 01 Oct 2009
3386-v1 Phase II Asset Management Deliverables Anil Garg Shared Systems and Services
Asset Management
 10 Sep 2009
3285-v1 Study of Asset /Configuration Databases in Computing Division Anil Garg Asset Management
 07 Aug 2009
3169-v3 Transforming a Helpdesk into an ITIL Service Desk Mark Kaletka et al. Service Desk
 28 May 2009
3174-v1 Service Desk Go-Live Poster Bill Boroski et al. Service Desk
 07 Apr 2009
3098-v1 Phase I Asset Management Deliverables Anil Garg Shared Systems and Services
Asset Management
 13 Feb 2009

Number of documents found: 147

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