4042-v17 |
FNAL Foundation Service Level Agreements |
Robert Kennedy et al. |
Service Level Management
|
16 Apr 2021 |
4830-v20 |
FNAL Rollup Service Level Agreement (PUBLISHED) |
Brian Mckittrick et al. |
ITIL Processes and Functions
Service Level Management
|
16 Apr 2021 |
3274-v7 |
Service Level Management ITIL Process Documents (Published) |
Jack Schmidt et al. |
ITIL Processes and Functions
Service Level Management
|
28 Oct 2012 |
5841-v10 |
FNAL High Throughput Computing - Service Docs |
Anthony Tiradani |
Service Continuity
Service Level Management
ISO Service
|
16 Apr 2021 |
4093-v7 |
OBSOLETE - Service Desk User Communication Service |
Eileen Berman et al. |
Communications & Outreach
Communication
|
28 Jan 2021 |
5210-v6 |
Known Error Database Management ITIL Procedure Documents |
Gerard Bernabeu et al. |
Problem Management
|
19 Jan 2021 |
3523-v1 |
ITIL Problem Management Tool Guide |
Jerry Guglielmo |
Problem Management
|
13 Nov 2009 |
5167-v1 |
Computer Security Operations Change Risk Classification Guidance |
Michael Kaiser et al. |
Change Risk Classification
|
29 Jul 2013 |
3536-v55 |
Configuration Management ITIL Process Documents |
Jack Schmidt et al. |
Configuration Management
ITIL Processes and Functions
|
16 Nov 2020 |
4047-v1 |
Capacity Management Policy, Process & Procedures Document |
Ray Pasetes |
Capacity Management
|
01 Jun 2011 |
3737-v1 |
Release Management Process and Procedures |
Alden Clifford et al. |
Release Management
|
01 Jun 2011 |
5316-v19 |
Scientific Linux Systems Engineering - Service Docs |
Bonnie King et al. |
Service Continuity
Service Level Management
ISO Service
|
23 Oct 2020 |
4773-v30 |
FNAL Data Center Systems Services - Service Docs |
Eileen Berman et al. |
Service Continuity
Service Level Management
ISO Service
|
09 Oct 2020 |
4316-v24 |
FNAL IT Server Hosting - Service Docs |
Paul E Lauss |
Service Continuity
Service Level Management
ISO Service
|
06 Oct 2020 |
4083-v18 |
Availability Management ITIL Process Documents (Published) |
Anthony Donzelli |
Availability Management
|
25 Sep 2020 |
5701-v3 |
FNAL DAQ and Engineering - Service Docs |
Kurt Biery |
Capacity Management
Service Continuity
Service Catalog
Service Level Management
ISO Service
|
25 Sep 2020 |
6140-v3 |
Asset and Material Management - Service Docs |
Brian Mckittrick |
Capacity Management
Configuration Management
Supplier Management
Incident Management
Problem Management
Service Continuity
Availability Management
Service Catalog
Service Level Management
|
25 Sep 2020 |
3716-v28 |
FNAL Desktop Services - Service Docs |
Quinton Healy |
Service Level Agreement
Windows Desktop Support
Service Continuity
Service Level Management
ISO Service
|
25 Sep 2020 |
5700-v5 |
FNAL High Performance Computing - Service Docs |
Amitoj Singh |
Capacity Management
Service Continuity
Service Catalog
Service Level Management
ISO Service
|
18 Sep 2020 |
5845-v5 |
FNAL Scientific Server Infrastructure - Service Docs |
Glenn Cooper |
ITIL Processes and Functions
Service Level Management
|
18 Sep 2020 |
5378-v10 |
FNAL Procurement Services |
Udaya Manikonda |
Service Level Management
|
11 Sep 2020 |
4311-v30 |
FNAL Networked Storage Hosting - Service Docs |
Ray Pasetes et al. |
Service Continuity
Service Level Management
ISO Service
|
11 Sep 2020 |
4571-v12 |
IT Service Continuity Management ITIL Process Documents |
Rolando Ramos et al. |
ITIL Processes and Functions
Service Continuity
|
11 Sep 2020 |
5840-v8 |
FNAL Distributed Computing - Service Docs |
Tanya Levshina et al. |
Service Continuity
Service Level Management
ISO Service
|
28 Aug 2020 |
5653-v6 |
FNAL Scientific Database Applications - Service Docs |
Stephen White |
Capacity Management
Service Continuity
Service Level Management
ISO Service
|
28 Aug 2020 |
5032-v23 |
Scientific Data Storage and Access ITIL documentnation |
Gene Oleynik |
ITIL Processes and Functions
Service Continuity
Data Movement and Storage
ISO Service
|
21 Aug 2020 |
5413-v19 |
Scientific Collaboration Tools Service Documents |
Margherita Wiersma |
Service Continuity
Service Level Management
ISO Service
|
14 Aug 2020 |
4591-v21 |
FNAL Service Desk - Service Docs |
Darnell Green et al. |
Service Continuity
Service Level Management
ISO Service
|
14 Aug 2020 |
5834-v4 |
Scientific Software Infrastructure - Service Docs |
Marc Paterno |
Capacity Management
Configuration Management
Supplier Management
Incident Management
Problem Management
Service Continuity
Availability Management
Service Catalog
Service Level Management
Service Management
|
31 Jul 2020 |
4312-v20 |
FNAL Network Services - Service Docs |
Andrey Bobyshev et al. |
Service Continuity
Service Level Management
ISO Service
|
26 Jun 2020 |
5475-v11 |
FNAL Data Center Service - Service Docs |
Adam Walters |
Service Continuity
Service Level Management
ISO Service
|
26 Jun 2020 |
4313-v27 |
FNAL Video Conferencing - Service Docs |
Sheila Cisko et al. |
ITIL Processes and Functions
Service Continuity
ISO Service
|
26 Jun 2020 |
5563-v7 |
Scientific Production Processing Service Documents |
Anna Mazzacane |
Service Level Management
|
22 May 2020 |
4063-v16 |
Document Management ITIL Process Documents |
Marcia A Teckenbrock |
Document Management
|
15 May 2020 |
4314-v35 |
FNAL Authentication and Directory Services - Service Docs |
Thomas Bozonelos et al. |
Service Continuity
Service Level Management
ISO Service
|
08 May 2020 |
4612-v23 |
FNAL Virtual Server Hosting - Service Docs |
Ray Pasetes et al. |
Service Continuity
Service Level Management
ISO Service
|
01 May 2020 |
4315-v31 |
FNAL Backup and Restore Service - Service Docs |
Ray Pasetes et al. |
Service Continuity
Service Level Management
ISO Service
|
01 May 2020 |
5161-v40 |
FNAL Teamcenter Service |
Tony Metz |
Data Management
Service Continuity
Service Level Management
ISO Service
|
08 Apr 2020 |
4310-v24 |
FNAL FermiMail - Service Docs |
David Coder et al. |
Mail
Service Continuity
Service Level Management
ISO Service
|
03 Apr 2020 |
5254-v18 |
FNAL Managed Print Service - Service Docs |
Eileen Berman et al. |
Service Level Agreement
Shared Systems and Services
Service Continuity
Service Level Management
ISO Service
|
27 Mar 2020 |
4664-v19 |
FNAL Database Hosting - Service Docs |
Mitchell G Renfer et al. |
Service Continuity
Service Level Management
ISO Service
|
27 Mar 2020 |
4321-v24 |
FNAL Central Web Hosting - Service Docs |
Peter Rzeminski II |
Capacity Management
Service Continuity
Service Level Management
ISO Service
|
20 Mar 2020 |
5283-v1 |
SAM Change Risk Classifcation Guidance |
Robert Illingworth et al. |
Change Risk Classification
|
13 Jan 2014 |
3596-v1 |
FermiGrid Change Risk Classification |
Keith Chadwick |
FermiGrid
|
10 Feb 2010 |
5168-v1 |
TotalView Change Risk Classification Guidance |
Michael Kaiser et al. |
Change Risk Classification
|
01 Aug 2013 |
5177-v2 |
Collaboration Tools Suite Change Risk Classification Guidance |
Michael Kaiser et al. |
Change Risk Classification
|
13 Aug 2013 |
5482-v2 |
Data Center Services Change Risk Classification Guidance |
Michael Kaiser et al. |
Change Risk Classification
|
23 Dec 2014 |
5699-v3 |
FNAL Scientific Data Management - Service Docs |
Robert Illingworth |
Capacity Management
Service Continuity
Service Level Management
ISO Service
|
31 May 2019 |
6212-v2 |
FNAL Identity Services - Service Docs |
Mine Altunay |
Capacity Management
Incident Management
Problem Management
Service Continuity
Availability Management
Service Catalog
Service Level Management
Service Management
|
31 May 2019 |
4881-v8 |
Asset Management ITIL Process Documents (DEPRECATED) |
Krysia Jacobs et al. |
ITIL Processes and Functions
Asset Management
|
26 Nov 2018 |
5622-v1 |
Capriza Technical Risk Assessment |
Mike Rosier |
Shared Systems and Services
|
27 Oct 2017 |
4882-v6 |
Service Reporting - OBSOLETE |
Jack Schmidt |
ITIL Processes and Functions
Service Level Management
|
07 Aug 2018 |
6514-v1 |
Central Web Hosting - MediaWiki SaaS Documents |
Andrew Duranceau et al. |
ITIL Processes and Functions
Web
|
26 Jul 2018 |
5900-v1 |
Central Web Hosting - Apache Tomcat Documents |
Andrew Duranceau et al. |
ITIL Processes and Functions
Web
|
27 Oct 2017 |
5586-v5 |
TECHNICAL SCOPE of WORK Between The LArIAT Collaboration and The Fermilab Computing Sector |
Hans Wenzel |
Experiment/Scientific Program
Service Management
|
23 Mar 2017 |
5485-v1 |
Scientific Linux Systems Engineering - Extended Hours Support Systems |
Rennie Scott |
Service Level Management
|
26 Oct 2016 |
5836-v1 |
Working on the right priorities - presentation at PinkForum 16 |
Tammy Whited |
Communications & Outreach
Work Planning and Budgeting
Service Management
|
24 Aug 2016 |
5770-v1 |
SLAM/MicroBooNE meeting 06052016 |
Bonnie King |
Service Management
|
05 Jul 2016 |
5749-v1 |
Deploying a CMDB |
Krysia Jacobs |
Configuration Management
|
12 May 2016 |
5748-v1 |
Moving from Tactical to Strategic Business Relationship Management |
Rolando Ramos |
Business Relationship Management
|
12 May 2016 |
5733-v2 |
Fermilab Computing Strategic Plan FY2016 - FY2020 |
Rob M Roser |
Strategic & Tactical Plans
Financial Management
|
25 Apr 2016 |
5589-v2 |
Central Web Hosting - WordPress SaaS Documentation |
Peter Rzeminski II |
ITIL Processes and Functions
Web
|
06 Nov 2015 |
4014-v5 |
Fermilab Service Level Management Process(DEPRECATED) |
Jack Schmidt |
Service Level Management
|
23 Oct 2015 |
3529-v3 |
Fermilab Change Management Policy |
Michael Kaiser et al. |
Change Management
|
23 Oct 2015 |
3738-v2 |
Release Management Policy |
Alden Clifford et al. |
Release Management
|
23 Oct 2015 |
4015-v3 |
Fermilab Service Catalog Management Process - OBSOLETE |
David Cole et al. |
Service Catalog
|
23 Oct 2015 |
3450-v1 |
Configuration Management, Policies and Procedures Presentation |
Don Petravick |
Configuration Management
Training & Education
Tune IT Up
|
23 Oct 2015 |
4306-v2 |
FNAL OLA Template |
Robert Kennedy |
Service Level Management
|
13 Jun 2011 |
5617-v1 |
Scientific Computing Systems Service - Supplemental Tracked Documents |
Rennie Scott |
ITIL Processes and Functions
|
15 Oct 2015 |
5024-v3 |
Document and Web Content Management Implementation Procedures |
Ruth Pordes et al. |
Document Management
|
09 Aug 2015 |
5506-v1 |
OBSOLETE: Scientific Linux Fermi - ITIL Release Management Documents |
Bonnie King et al. |
Release Management
|
22 Jul 2015 |
4256-v7 |
Technical Scope of Work between the Minos Collaboration and the Fermilab Computing Sector |
Art Kreymer |
Experiment MOUs
Service Level Management
MINOS
|
26 May 2015 |
5559-v1 |
SeaQuest TSW - Computing Sector Technical Statement of Work |
Markus Diefenthaler et al. |
Experiment MOUs
ITIL Processes and Functions
|
18 May 2015 |
5544-v1 |
Recommendations for Service-Now Availability Reporting Enhancements |
Keith Chadwick |
Availability Management
|
14 Apr 2015 |
5513-v1 |
Recommendations for Outage Record Management and Service Availability Commitments |
Keith Chadwick |
ITIL Processes and Functions
Availability Management
|
23 Feb 2015 |
5495-v1 |
Measurement of Service Availability and Evaluation of Algorithms for Selection of Target Service Availability |
Keith Chadwick |
ITIL Processes and Functions
Availability Management
|
23 Feb 2015 |
5508-v2 |
Root Cause Analysis for PRB000000001088 (SeaQuest Data Taking Interrupt) |
Andrew Chen et al. |
Experiment/Scientific Program
Problem Management
|
20 Feb 2015 |
5492-v1 |
Everbridge Support Services Guide |
Jim Fromm |
Service Level Management
|
17 Dec 2014 |
4594-v2 |
FNAL Facilities Underpinning Contract - DEPRECATED |
Tim Kasza et al. |
Service Level Management
|
19 Nov 2014 |
5392-v1 |
NLIT 2014 - The Consumerization of Enterprise Services: How Fermilab is achieving service delivery excellence across and beyond IT |
Tammy Whited |
Communications & Outreach
Service Management
|
19 Aug 2014 |
4719-v2 |
GCC Load-Shed Plan: Summer 2012 |
Matt Crawford |
Availability Management
|
07 May 2012 |
5213-v2 |
Technical Scope of Work for Computing Support for NOvA Operations |
Brian Mckittrick |
Service Level Management
|
08 Apr 2014 |
5245-v2 |
Guest Wireless Service Overview |
Andy Rader |
Computer Security
Training & Education
ITIL Processes and Functions
|
12 Nov 2013 |
3097-v1 |
Phase I Incident Management Deliverables (Deprecated moved to DocDB3064) |
Allen Forni et al. |
Incident Management
|
17 Oct 2013 |
5131-v1 |
NLIT 2013: Continuous Service Improvement |
Tammy Whited |
ITIL Processes and Functions
|
06 Jun 2013 |
5126-v1 |
NLIT2013 Problem Management: Facing Challenges and Advocating for Success |
Jerry Guglielmo |
Problem Management
|
04 Jun 2013 |
5088-v1 |
OSG PKI Underpinning Contract |
- - |
Supplier Management
|
02 Apr 2013 |
4668-v1 |
Records Management for Service Support |
Tim Currie |
Document Management
Policies and Procedures
CS Office & Governance
|
23 Feb 2012 |
4961-v2 |
FNAL Service Availability Tower |
Jack Schmidt |
ITIL Processes and Functions
|
30 Nov 2012 |
4086-v1 |
Continual Service Improvement Process (DEPRECATED) |
David Cole et al. |
ITIL Processes and Functions
|
19 Nov 2012 |
4482-v2 |
How to manage incident tickets in Service-Now |
Brian Mckittrick |
Training Materials
|
14 Nov 2012 |
4904-v2 |
ISO 20k Certification Project - Project Charter |
Robert Kennedy |
ITIL Processes and Functions
|
28 Sep 2012 |
3827-v1 |
Release Management Business Process Requirements (Deprecated moved to DocDB3737) |
Alden Clifford et al. |
Release Management
|
10 Sep 2012 |
3807-v2 |
ITIL Service Continuity Process and Procedures V0.3 (Deprecated) |
Rich Karuhn |
ITIL Processes and Functions
|
10 Sep 2012 |
3535-v4 |
Configuration Management Business Process Requirements( DEPRECATED) |
David Cole et al. |
Configuration Management
|
07 Sep 2012 |
4766-v1 |
ServiceNow Knowledge 12 Overview |
Michael J Baker |
CCD Briefings
ITIL Processes and Functions
Customer Services
|
20 Jun 2012 |
4727-v1 |
Root Cause Analysis for CDF Farm Failure PBI # 1020 |
Tim Doody et al. |
Problem Management
|
20 Jun 2012 |
4699-v0 |
Decision One Monthly Billing Procedures |
Allen Forni |
None
|
30 Mar 2012 |
3601-v3 |
Fermilab Service Desk - Hardware Service Request Procedures |
Allen Forni |
Service Desk
|
06 Apr 2010 |
4629-v1 |
Service Now Implementation Documentation |
Tim Currie et al. |
Major Application
Service Desk
|
19 Jan 2012 |
4338-v1 |
FNAL Service Catalog |
Tim Currie et al. |
Service Catalog
|
22 May 2011 |
4481-v1 |
Service-Now On-Call Rotation & Escalation Training |
Tim Currie |
Training Materials
|
11 Jan 2012 |
4415-v4 |
Service Now Training for Incident and Request Management |
Brian Mckittrick et al. |
Training Materials
|
04 Jan 2012 |
4366-v5 |
Root Cause Analysis for PBI000000000256: GCC CRB cooling outage |
Matt Crawford et al. |
Problem Management
|
11 Aug 2011 |
4385-v0 |
Fermilab PC Refresh RFP |
Jack Schmidt |
Windows Desktop Support
|
17 Jul 2011 |
4363-v1 |
ISO 20K---Word from the Front Lines |
Tim Currie |
Education and Outreach
ITIL Processes and Functions
|
29 Jun 2011 |
2903-v11 |
FermiGrid Service Level Agreements |
Keith Chadwick |
Service Level Management
FermiGrid
|
13 Jun 2011 |
3527-v8 |
Change Management Tool Training |
Michael Kaiser et al. |
Training Materials
|
07 Dec 2010 |
4334-v2 |
List of Laboratory VIPs |
Thomas Bozonelos |
Service Desk
Incident Management
|
16 May 2011 |
3998-v2 |
Loaner Laptop Follow Up Letter |
Mark Thoms |
Service Desk
|
31 Mar 2011 |
4228-v1 |
WDRS Town Hall Presentation February 2011 |
- - et al. |
Windows Desktop Support
Service Level Management
|
08 Feb 2011 |
4227-v1 |
TD TownHall January 2011 |
Tim Currie et al. |
Windows Desktop Support
Service Level Management
|
08 Feb 2011 |
3521-v1 |
welcome to the CAB |
Don Petravick |
Work Planning and Budgeting
|
11 Nov 2009 |
4218-v1 |
Site PC Refresh Plan |
Jack Schmidt |
Windows Desktop Support
Asset Management
|
25 Jan 2011 |
4216-v1 |
Service Desk Incident Record Log Sheet |
Thomas Bozonelos |
Service Desk
Incident Management
|
21 Jan 2011 |
3983-v2 |
CD DocDB Document 3983-v1 Loaner Laptop Terms of Use |
Eileen Berman et al. |
Service Desk
|
05 Nov 2010 |
4144-v1 |
Enforcing the Incident Process Flow |
Tim Currie |
Service Desk
Incident Management
|
26 Oct 2010 |
4056-v2 |
Incident Management Recording New Incident Work instruction Remedy 7.1x |
Allen Forni |
Incident Management
|
20 Oct 2010 |
4127-v1 |
Service Desk Release Management Checklist |
Thomas Bozonelos |
Service Desk
|
12 Oct 2010 |
4126-v1 |
Responding to Customer Telephone Calls |
Thomas Bozonelos |
Service Desk
|
12 Oct 2010 |
4080-v1 |
Availability Management status updated 2010-09-15 for SCF |
Matt Crawford |
Scientific Computing Facilities
Availability Management
|
30 Sep 2010 |
4071-v1 |
Move New_Users to OU |
Thomas Bozonelos |
Service Desk
|
10 Sep 2010 |
4001-v2 |
Root Cause Analysis of PBI000000000152: Hardware issues with SL8500 robotic tape libraries |
Jon Bakken et al. |
Problem Management
|
26 Jul 2010 |
3572-v1 |
Problem Investigation Status Update Request Email Template |
Jerry Guglielmo |
Problem Management
|
07 Jan 2010 |
3392-v0 |
Root Cause Analysis for PBI000000000045: D0ora2 hardware incident response delays on 21 August 2009 |
Jerry Guglielmo et al. |
Problem Management
|
14 Sep 2009 |
3485-v0 |
Root Cause Analysis for PBI000000000057 CDF dCache prolonged outage incident 09/22/2009-09/23/2009 |
Angela Bellavance et al. |
Problem Management
|
09 Oct 2009 |
3994-v0 |
Root Cause Analysis for PBI000000000149: LDAP Services Certificate Update Outages Between 27 May, 2010 and 31 May, 2010 |
Jerry Guglielmo et al. |
Problem Management
|
06 Jul 2010 |
4011-v0 |
Root Cause Analysis for PBI000000000148: Announcement for Remote Desktop Client Sent Out With Invalid Links on 11 June 2010 |
Eileen Berman et al. |
Problem Management
|
20 Jul 2010 |
4045-v1 |
Root Cause Analysis for FermiGrid Cluster disruption - PBI0166 |
Tim Doody |
Problem Management
|
13 Aug 2010 |
3982-v1 |
CD DocDB Document 3982-v1 Loaner Laptops |
Eileen Berman et al. |
Service Desk
|
28 Jun 2010 |
3975-v1 |
FTL Service Support |
Tim Currie et al. |
Service Desk
|
17 Jun 2010 |
3974-v1 |
Acknowledgement of services listening on non-baselined ports |
Mark Leininger |
Configuration Management
|
17 Jun 2010 |
3928-v1 |
Root Cause Analysis of INC000000032544 "Open Science Grid: OSG Display Data Issue" |
Dmitry Litvintsev |
ITIL Processes and Functions
|
21 May 2010 |
3726-v1 |
Transforming a Helpdesk Into an ITIL Service Desk - Year 2 |
Jack Schmidt |
Service Desk
|
18 May 2010 |
3891-v1 |
Service Desk Support of Services - Requirements |
Eileen Berman et al. |
Service Desk
|
07 May 2010 |
3740-v1 |
Decision One Astea Reference Guide |
Unknown |
Service Desk
|
18 Mar 2010 |
3724-v4 |
Guidance on Seeking Addional Requester Information |
Thomas Bozonelos |
Service Desk
|
16 Mar 2010 |
3729-v1 |
Remedy Requests Requiring Multiple Service Providers |
Thomas Bozonelos |
Service Desk
|
16 Mar 2010 |
3120-v2 |
Root Cause Analysis - Process for Scientific Facilities Quadrant |
Jon Bakken et al. |
ITIL Processes and Functions
|
18 Feb 2010 |
3168-v2 |
ITIL & ISO20000 Implementation Roadmap at Fermilab |
Mark Kaletka et al. |
High Performance Computing
ITIL Processes and Functions
Tune IT Up
|
18 Feb 2010 |
3533-v1 |
Service Desk Improvement Committee Closeout Report |
Jon Bakken et al. |
Service Desk
|
02 Dec 2009 |
3456-v1 |
ECS Change Management Presentation |
Scott W Nolan |
Change Management
|
01 Oct 2009 |
3386-v1 |
Phase II Asset Management Deliverables |
Anil Garg |
Shared Systems and Services
Asset Management
|
10 Sep 2009 |
3285-v1 |
Study of Asset /Configuration Databases in Computing Division |
Anil Garg |
Asset Management
|
07 Aug 2009 |
3169-v3 |
Transforming a Helpdesk into an ITIL Service Desk |
Mark Kaletka et al. |
Service Desk
|
28 May 2009 |
3174-v1 |
Service Desk Go-Live Poster |
Bill Boroski et al. |
Service Desk
|
07 Apr 2009 |
3098-v1 |
Phase I Asset Management Deliverables |
Anil Garg |
Shared Systems and Services
Asset Management
|
13 Feb 2009 |