FermiGrid Service Level Agreements

Document #:

CS-doc-2903-v11

Document type:

Documentation

Submitted by:

Keith Chadwick

Updated by:

Keith Chadwick

Document Created:

19 Sep 2008, 10:27

Contents Revised:

10 May 2010, 10:24

Metadata Revised:

13 Jun 2011, 13:18

Abstract:

This CD-DocDB document contains the following SLA documents:
- 24x7 support for Critical FermiGrid Services
- FermiGrid-CMS Service Level Agreement
- FermiGrid-Default Service Level Agreement

Files in Document:

• FermiGrid 24x7 Service Support - Adobe PDF (FermiGrid 24x7 Service Support.pdf, 200.8 kB)
• FermiGrid 24x7 Service Support - Microsoft Word (FermiGrid 24x7 Service Support.doc, 259.5 kB)
• FermiGrid-CMS Service Level Agreement - Adobe PDF (FermiGrid-Service Level Agreement.pdf, 83.2 kB)
• FermiGrid-CMS Service Level Agreement - Microsoft Word (FermiGrid-Service Level Agreement.doc, 49.5 kB)
• FermiGrid-Default-SLA - Adobe PDF (FermiGrid-Default-Service-Level-Agreement.pdf, 80.1 kB)
• FermiGrid-Default-SLA - Microsoft Word (FermiGrid-Default-Service-Level-Agreement.doc, 59.0 kB)

Topics:

• Shared Systems and Services:Grid:FermiGrid
• ITIL Processes and Functions:Service Level Management

Authors:

• Keith Chadwick

Keywords:

Grid FermiGrid Service Level Agreement