Fermilab Computing Division

CS Document 5131-v1

NLIT 2013: Continuous Service Improvement

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Tammy Whited
Updated by:
Tammy Whited
Document Created:
20 May 2013, 12:57
Contents Revised:
20 May 2013, 12:57
Metadata Revised:
06 Jun 2013, 12:56
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Continuous Service Improvement Process is the key to successful service management. How do other people address this process. It disguises itself as simple but there are a lot of tentacles that are required in order to successfully manage the process. As part of ISO 20K we implemented CSIP, we are working to figure out how to distinguish between what is a project and what is part of a service. We are putting in place governance and cooperation between Project Management, Enterprise Architecture, Service Management, and Division management. This session could help Fermilab and others to share best practices on making this a sustainable and valuable process.
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CSIP ITIL nlit2013
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